shipping policies

1. Order Processing

All fragrance orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
Once your order has been shipped, you will receive a confirmation email with tracking details.

During high-volume periods (such as holidays or sale events), order processing may take a little longer. If there is a significant delay, we will contact you promptly via email.

2. Shipping Options & Delivery Times

⚠️ Please note: Delivery times are estimates and may vary depending on your location and carrier delays beyond our control.

3. Shipping Restrictions (Fragrance Products)

Due to the nature of fragrance products (which are classified as hazardous materials because they contain alcohol), some shipping restrictions apply:

• We cannot ship perfumes or colognes via air to certain countries or regions.

• Some international destinations may experience delays due to customs regulations regarding flammable liquids.

• We do not ship to P.O. Boxes or APO/FPO addresses.

If you are unsure whether we can ship to your area, please contact us before placing your order.

4. Order Tracking

Once your order has shipped, you’ll receive an email with your tracking number.
Tracking information may take up to 24–48 hours to update after your order is dispatched.

5. Customs, Duties & Taxes (International Orders)

International orders may be subject to import taxes, duties, or customs fees upon arrival in your country.
These charges are the responsibility of the customer and are not included in our product prices or shipping costs.
We recommend contacting your local customs office for more information before placing your order.

6. Lost, Damaged, or Missing Packages

We take every precaution to ensure your fragrance arrives safely. However, if your package is lost or arrives damaged:

• Please contact us at [wisman850@iclou.com] within 7 days of delivery.

• Include your order number, a description of the issue, and photos (if applicable).

• We’ll work with the carrier to resolve the issue as quickly as possible.

7. Returns & Exchanges

For information on returns or exchanges, please refer to our [Return Policy].
Please note that fragrance products cannot be returned once opened, due to hygiene and safety regulations.

8. Questions?

We’re here to help!
If you have any questions about your shipment or our policies, please reach out to our customer care team:

📧 Email: [wisman850@icloud.com
📞 Phone: [6507718287]
🌐 Website: [https://www.neymsupplies.shop